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CheckoutWe believe that you will be pleased with your purchase from SPARE PARTS MOBILE. We stand by our great products and prices, your orders are covered by the following.
Price Protection
If you purchase a product and find within 72 hours the price has dropped, we will refund the difference.
Registration Terms
If you fill in the wrong customer shipping address, you should bear 99% of the liability. If you have used the wrong address contact us as soon as you realize as once it is shipped we cannot change it.
Cancellation
If you wants to cancel an order within 24 hours after the payment has been confirmed, you will be eligible for a full refund. It is still possible to cancel an order after 24 hours but only until when it has been shipped. If an order has been shipped, we can not cancel or modify it anymore. It will have to be returned to us once your customer received it. We will only be able to issue a partial refund covering the price of the item(s) minus the shipping fees. More details,please contact with your sales manager.
3 Day Return To Us
For whatever reason if you are unsatisfied with your order within 3 days you can return it to us in new condition for a refund minus the shipping charges. spare parts products cannot be returned if installed to mobile phone and it's working.
Items Damaged in Transit
If items were visibly damaged on receipt, we kindly ask you to support us by accepting the parcel and contacting us within 7 working days, as well as providing us with the proof as following:
1. Photos of the front and back sides of the packaging box
2. Photo, video, screenshot of the defective item
3. Photo, video, screenshot of the defect or defective area
Our sales manager will communicate with you for further information.
Repair Policy in Warranty Period
If any of your purchases is defective, and it's no more than 1 year since receipt, you are entitled to a warranty repair, please kindly provide us with proof as below: pictures, videos to show the product now is defective. After informing us of the information and getting confirmation from us, you can send the items back for repairment.
Before sending back, please note: Keep in mind that it's your responsibility to record and erase all info (e.g. texts, images, ringtones, contacts, etc.) from any phone or other items you return to us. SPARE PARTS MOBILE is not responsible for any personal info left on a phone and will not guarantee that personal info left on a phone or other items will be erased. Detailed repair policy as below chart.
Type of repair |
Applicable charges (Buyer) |
What to do |
Refundable Situation |
|
|
1. Incorrect Item Received. Unused condition; Please follow the warranty
process and contact our Support Center and return within 7 days of the order
being received; No damaged or defective on product accpectable. (Need send
back all parts) |
Customers
must pay the shipping fees for returning |
Return your defective SPARE PARTS
MOBILE items, free of damage and in its original condition, |
Discount deal Situation |
||
1.
Ordered product with mistake, no damaged or defective on
product accpectable. .(Need send back all parts) |
||
2. Only Sim card can not be
recognized in local, No damaged or defective on product accpectable.(Need
send back all parts) |
||
Repairable, Non
Refundable Situation |
|
|
1. Artificial factor |
Return
shipping fees; Reship fees; Repair cost |
The SPARE PARTS MOBILE Shop will
send your items for repairing and will provide you with an estimate for
additional costs when repairing |
2. Any scratch or damage on
packaging and appearance. |
||
3. Any scratch or damage on
the screen and motherboard, or other unauthorised third-party repairs. |
||
4.
Packages and accessories were not included when send
back. |
||
5. Has been discontinued and that has used more than a month. |
||
Non Repairable, Non Refundable
Situation |
|
|
1. Not order from us. |
|
|
2. Expired warranty or issues not
covered by the Manufacturer’s Warranty. |
|
|
Other warranty and return policy
for special product will be provided in product catalogue, please read the
following Product Warranty Terms and Conditions key note carefully. |
- Tracking number
- Returning back Product list
- Fault details for each item
- Original Order number in SPARE PARTS MOBILE for each item
- All send back parcels must choose Post office, we won't signed in the parcel if there is any duties due to ship by express